• How to set up Mila for the first time
    • Download your free Mila Living mobile app and then register an account by entering your email and creating a password.

    • Power-on one (or more) of your Mila air purifiers by plugging the power cord in. You may set up several Milas simultaneously.

    • On the Mila unit(s), hold down the display button for 3 seconds until “888” appears.

    • On the app, go to Manage Units under settings (top-left button) and enter your WiFi network’s password. Click Next.

    • Your Mila app will begin to search for units. Please allow the progress bar to complete, before moving onto the next step.

    • Your Mila app will automatically detect all new Milas that are in pairing mode and within range of your chosen WiFi network. As each Mila unit is detected, they will appear on the mobile app’s display with a number assigned to each unit.

    • From the mobile app’s room drop-down list, you may select an appropriate descriptive name for each Mila unit.

    • After set-up, all connected Milas will automatically appear on your mobile app’s main screen.

  • Tips
    • If you have multiple WiFi networks, please ensure you are using the network closest to your Mila purifiers. Note: Only one single WiFi network can be used to pair your mobile app and the Mila units.

    • Your Mila app is not able to verify whether the WiFi network password you’ve entered is correct or not, so please enter the password carefully.

    • You may actively control your Milas only when your mobile app is on the same WiFi network as the units. If you are outside of that WiFi network, your app will still receive live readings from your Milas, but you will not be able to control the units.

  • How to use your Mila
    • Manual Control – To adjust fan speed, turn the silver knob (surrounding the display) clockwise from 0 (off) to 100 (high).

    • Smart Mode - You may toggle-on Smart Mode by pressing the center display button. An “S” will appear, indicating Smart Mode is on. We suggest always keeping your Mila(s) in Smart Mode, so they automatically adjust fan speed according to your particular indoor air reading (which is tracked by sensors within each Mila unit). To toggle Smart Mode off, manually turn the silver knob clockwise to adjust the fan speed.

    • PMS 2.5 Readings - Each Mila unit has an internal sensor that monitors PM 2.5 levels within your home (indicating the number of tiny particulates in the air). With the Mila App, you can compare outside levels of PM 2.5 to your readings inside. Additionally, the Mila app can monitor your local AQI, which is a combination of differently sized particles within an area.

    • VOCs - A red flame icon may appear indicating that there is a presence of VOCs (Volatile Organic Chemicals). VOCs can be a result of cigarette smoke or formaldehyde from paint.

  • Tips
    • If you have multiple WiFi networks, please ensure you are using the network closest to your Mila purifiers. Note: Only one single WiFi network can be used to pair your mobile app and the Mila units.

    • Your Mila app is not able to verify whether the WiFi network password you’ve entered is correct or not, so please enter the password carefully.

    • You may actively control your Milas only when your mobile app is on the same WiFi network as the units. If you are outside of that WiFi network, your app will still receive live readings from your Milas, but you will not be able to control the units.

  • Replacing filters
    • Facing the display, remove the panel closest to you by releasing the lock (located at the center bottom of the front panel) and then lift.

    • Pull out the filter drawer completely and take the used filter pack out of the drawer by using the tabs.

    • Insert your new Mila replacement filter into the drawer. Align the drawer rails with the grooves on the machine, then slide it back in.

    • Replace the panel by aligning the top lip first, then press the bottom section in place.

  • Tips
    • Safety Feature - Your Mila will not power-on unless the filter drawer and the exterior panel are both aligned and securely in place.

    • Pre-Filter - Mila’s Pre-Filter is built into the filter drawer itself. It’s washable! Be sure to rinse/wipe your filter drawer, as dust/hair may accumulate, which impacts optimal performance.

  • How many Mila units do I need for my home?
    • Air purifiers are like air conditioners; most rooms deserve both (e.g. living rooms, bedrooms, studies). Each Mila covers up to 32m2 of space, so we recommend that you put more than one Mila in rooms significantly larger than 32m2.

  • I already have an air purifier – why do I need Mila?
    • Unless your home only has one room, we recommend more than one air purifier. For instance, if you have a 2-bedroom home and one purifier in the living room already, we suggest you sign up for a Mila Small Plan to filter the air in your bedrooms, as well.


      You may also want to compare how much you’re paying in filter costs with your existing air purifier, and compare that with the Mila Large Plan.

  • Where should I place my Mila purifiers in my home?
    • We recommend leaving at least 20cm of space between your Milas and walls or objects that may impact air flow to and from Mila.

  • What countries do you ship to?
    • Currently, we offer Mila air purifiers in Mainland China; however, we are expanding to other Asian countries soon.
      Want Milas for your home market? Email us at hello@mymila.co.

  • How much electricity does Mila consume daily?
    • Keeping Mila powered-on, to monitor and optimize your home’s air quality, costs less than ¥0.45 per Mila per day, about the same as a 30-watt lightbulb.

  • Do I sync my Mila purifiers to my Mila mobile app one-by-one, or all at the same time?
    • You can do both. Once you download your Mila Living mobile app and connect to your WiFi network, the app will automatically detect all Milas connected to the same network.

  • How do I sync additional Mila purifiers to my existing Mila network?
    • To add a new Mila, plug the unit in and then on the mobile app, go to Settings > Manage Units and tap the unit you wish to connect.

  • I’m having issues with my Mila Living mobile app. What do I do?
    • Generally, we’d recommend you delete and reinstall your Mila app. That seems to do the trick in most instances. If you’re still having trouble, email us at support@mymila.co and we’ll figure it out with you.

  • I’m having issues with my Mila purifier. What do I do?
    • Don’t worry, we’ll make it right. Email us support@mymila.co We try our best to respond within a day.

  • App doesn't remember my WiFi password
    • The WiFi password only needs to be entered the first time when setting-up your Milas. For normal operation/monitoring thereafter, there's no need to re-enter the password. For security reasons, the Mila Living App is designed to not allow the user to "manage" Milas without re-entering the WiFi password each time.  Every "setting change" requires the user to re-enter the WiFi password.

  • Units don't stay connected to WiFi
    • Mila is designed to work within one single WiFi router range.  If the user has more than one WiFi, your Milas could be confused by the multiple WiFi signals.  In this situation (multiple WiFi routers) we would advise the user to temporarily turn-off the secondary WiFi router, and then try one Mila at a time within the chosen WiFi range.  After multiple Milas are all configured with the iPhone, in the chosen WiFi zone and it is working well, then the secondary WiFi router can be turned back on.

  • My unit won’t turn on, what shall I do?
    • Please check that the front panel has been aligned and snapped in to position correctly. As a safety precaution, without closing the panel properly, the unit will not power-on.

  • What happens after my two-year Mila plan ends?
    • We show our appreciation for your continued support by giving you a discount on our filter plan.

  • Can I change my Mila plan?
    • Yes! Adjust your plan at any time by going to your Account Page. Please note that reducing the size of your plan would result in a cancellation fee of ¥40/unit per outstanding months of your existing two-year plan, and forfeiting your deposit.

  • What do I do if I move to another address?
    • Just send us your new address and we'll take care of it!

  • Can I order more Mila purifiers beyond your Large plan?
    • Absolutely! Email us at hello@mymila.co and we will be in touch shortly.

  • How do I cancel my plan? What is your cancellation policy?
    • You may cancel your plan at any time and we will arrange a courier service to pick up your Milas. A penalty of ¥40/unit per month for the remainder of your subscription months, is applied for early termination, and deposit forfeited. Additionally, a return shipping charge of ¥50 per unit is charged at the subscriber’s cost. Please check our Terms of Use for more details.

  • What’s your return policy?
    • You may return your Milas within 7 days for a refund. Please send them back to us undamaged, and in the original packaging. A small shipping and handling fee of ¥50 per Mila is charged at the subscriber’s cost, please email us at hello@mymila.co to schedule a pick-up.

  • Is there a warranty?
    • Yes. If you are having trouble with any of your Milas within two years, simply let us know and we will either repair or replace them. Email us at support@mymila.co.

  • How can I pay for my Mila plan?
    • We accept all major credit cards and debit cards. Our payment page shows the full list. We accept all major international credit cards for those with foreign passports; and we accept domestic payment methods (via UnionPay) for those with Chinese IDs.