Air purifiers are like air conditioners: most rooms deserve both (eg., living rooms, bedrooms, studies). Each Mila covers up to 45m2 of space, so we recommend that you put more than one Mila in rooms significantly larger than 45m2.
Unless your home only has one room, we recommend more than one air purifier. For instance, if
you have a 2-bedroom
home and one purifier in the living room already, sign up for a Mila Small
Plan to filter the air in your bedrooms.
You may also want to compare how much you’re paying in filter costs now with a larger Mila Plan :)
We recommend leaving at least 20cm of space between your Milas and walls or objects that may impact air flow to and from Mila.
We accept all major credit cards and debit cards. Our payment page shows the full list. We accept all major international credit cards for those with foreign passports; and we accept domestic payment methods (via UnionPay) for those with Chinese IDs.
We show our appreciation for your continued support by giving you a discount! Your monthly
fees after 2 years would be:
Small: ¥150 | Medium: ¥225 | Large: ¥300
Yes. If you are having trouble with any of your Milas within two years, simply let us know and we will either repair or replace them. Email us at firstname.lastname@example.org.
Yes! Adjust your plan anytime by going to your Account Page. Please note that reducing the size of your plan results in a cancellation fee of ¥20 per purifier per outstanding month (out of 2 years).
Just send us your new address and we'll take care of it!
Yes! Email us at email@example.com and we will provide you with custom pricing options.
You may return your Milas within 14 days for a refund. Please send them back to us undamaged and in the original packaging. You will need to pay a small shipping and handling fee of ¥50 per Mila.
Currently, we offer Mila air purifiers in Mainland China. Want Milas for your home market? Email us at firstname.lastname@example.org.
Please see our setup instructions.
You can do both. Once you download your Mila mobile app and connect to your WiFi network, the app will automatically detect all Milas connected to the same network.
To add a new Mila, plug it in and go to Settings > Manage Units and tap the unit you wish to connect.
Keeping Mila on to monitor and optimize your home’s air quality costs less than ¥0.45 per Mila per day, about the same as a 30-watt lightbulb.
Generally, we’d recommend you delete and reinstall your Mila app. That seems to do the trick in most instances. If you’re still having trouble, email us at email@example.com and we’ll figure it out for you.
Don’t worry, we’ll make it right. Email us at firstname.lastname@example.org. We try our best to respond within a day.
Drop us a line if you have a question we haven’t covered here, or just want to share your Mila experience.Talk to us!